The challenge
Summit Health wanted an outpatient clinic that felt less clinical and more reassuring, without compromising on the strict technical requirements of a healthcare environment.
Our approach
We started from the patient journey, mapping each step from arrival to departure, and designed the spaces to reduce anxiety through natural light, clear wayfinding and a calm material palette.
- Waiting areas arranged around a planted courtyard
- Intuitive colour-coded wayfinding for every department
- Acoustic and lighting design tuned for comfort and privacy
“€
Chief Executive, Summit Health
Key results
24consulting rooms
91%patient satisfaction
Zerowayfinding complaints
The outcome
The clinic has improved patient feedback across every measure and is now the model for Summit Health’s future sites.
